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What Governs Your Account on swapearn

These legal terms set out how your account works, what you agree to when you use the platform, and how we handle your data and wallet activity through JazzCash, Easypaisa, and Raast.

Account TermsData & PrivacyEligibility by RegionWallet Use PolicyContact Rights
swapearn What Governs Your Account on swapearn
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

We keep your account data and transaction history under standard security practices. Your JazzCash, Easypaisa, and Raast payment references are encrypted in transit and stored securely. If anything looks wrong on your account, contact support through live chat or email and we will investigate within the terms of our dispute process.

Data Retention

We retain account activity and wallet transaction records only for as long as required under our data obligations. You can request a data summary at any time through account settings.

Cookie Policy

Our site uses cookies to maintain your session and recognise your device on return visits. No payment data is stored in cookies. You can adjust cookie preferences from your browser settings.

Account Security

Every account login is protected with OTP verification sent to your registered mobile number. We never ask for your JazzCash or Easypaisa PIN — keep that detail private at all times.

Your Right to Correct Data

If your account holds an incorrect name, number, or wallet reference, submit a correction request via email or live chat. We verify identity before making any change to your record.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, need to request your account data, or want to raise a concern about how a transaction was handled, our support team handles legal and policy queries directly. You can reach us through the channels below.

Team online

Live Chat

Open the chat window from your account dashboard. Live chat is the quickest path for questions about account data or wallet transaction disputes.

Email Support

Write to us at our support address for formal policy queries, data access requests, or written confirmation of account terms. We respond to documented requests in writing.

Account Help Centre

Your account settings include a Help section where you can submit a data request form, flag a billing concern, or review the current version of our terms document.

Common Legal and Policy Questions

These answers cover the questions we hear most often about account terms, data rights, wallet use, and eligibility. If your question is not here, contact support directly.

These terms apply to anyone who opens an account and uses the platform. Eligibility depends on local law — use is permitted only where your local law allows it.

Yes. Submit a data access request through the Help section in your account or by emailing support. We will provide your account data in writing after verifying your identity.

We retain JazzCash, Easypaisa, and Raast transaction records for the period required under our data-handling obligations. You can ask support for the specific retention window that applies.

Contact us via live chat or email with your correction request. We verify your identity first, then update your account record. No changes are made without identity confirmation.

We do not share your wallet details with third parties beyond what is needed to process a transaction. Your JazzCash or Easypaisa references are used only to clear the relevant deposit or withdrawal.

Start the dispute through live chat or email, quoting your transaction reference. Our team reviews the account log and wallet record and responds within the timeframe stated in our full terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.